Frequently Asked Questions
I recently placed an order. When can I expect for it to be shipped ?
First, thank you for supporting my art practice! It’s important to me that I have time to be fully present in the making, packing, and shipping of your orders. Normally, please allow 2-3 weeks for your order to be shipped. Processing times will vary. Tracking information will be sent to your provided email once your order is packed and the label is printed. I appreciate your patience and understanding.
As a valued collector and customer, I want you to know that your orders mean the world to me. You can also email me at deerovettaart@gmail.com with any questions or concerns. I don’t answer DMs/emails about orders on weekends (Friday night-Sunday night) so please wait until Monday for me to respond if you have an inquiry.
How can I buy your artwork?
You may shop available artwork here on my website! I accept:
Credit/debit card
Venmo & Paypal
Do you offer prints?
Yes I do, though I am in the process of finding another supplier. Keep checking back here for updates!
How do you ship paintings on canvas?
Canvas larger than 11x14 will be taken off the frame and rolled carefully in a tube for re-stretching on your own or by a framing shop. Here are some resources I found on re-stretching canvas. You can also display the work in a custom frame, no restretching is required! Email me if you have questions, I’m happy to help :)
Do you offer refunds?
All purchases made on Dee Rovetta Art are nonrefundable and final sale — this includes, paper/canvas artworks, and any other products I make in the future. My work is handmade and reflects that in its uniqueness. Marks, fingerprints and dust on polymer clay pieces are expected and part of the process. While I take great precaution and care into making sure your purchase leaves my hands as protected as possible, I am not held responsible for any damage once the product is shipped. Please contact me via email as soon as possible if there is an issue with your order.